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Testimonials

  • home style iconWeston seller, 2021
  • Diane and Avery provided exceptional perspective, support, marketing skills, and flexibility in the sale of our house and facilitating the purchase of our new home. They provided a deftly researched perspective on value, enabling an optimal asking price, and were able to leverage the market to provide competition between buyers. We were selling our “dream house” 25 years after we had it built, mainly to downsize, as our kids had moved on. After the house went on the market, we fell into an unusual situation. One of the prospective buyers lived in a house that we actually were interested in, and so the potential of a house swap emerged. Diana provided ongoing guidance to help maximize the benefits of this transaction and showed marked flexibility in transitioning from the original scope of our contract, which did not initially involve our purchasing a home. Her skilled work enabled us to find a second “dream house” we had previously admired though was not even on the market, and also remain in the same neighborhood. Avery deserves special credit for his incredible photographic skills, which made our house so appealing in the ads, including the one that attracted the buyer. We definitely highly recommend Chaplin Partners at Compass to others hoping to sell their homes.
  • home style iconWeston Seller, 2021
  • Diana & Avery did an exceptional job for us in preparing our house for sale and selling it. They advised us on the appropriate changes that would make it more saleable, and they had contacts who made it happen! They created competition among interested buyers and we met our expectations for the sale price. They were exceptionally responsive, professional, and a pleasure to work with. I recommend them to others and we would use them again!
  • home style iconWeston Seller, 2019
  • We met Diana and he son/partner Avery when they were on the other side of a potential transaction and we were impressed with them. When we decided to put our house on the market we interviewed and retained them for their knowledge of the local market (important in a suburb like Weston), their straight talk about prospects, their advice and assistance with what had to be done to prepare our property for sale, and their taking charge of the process. Our market niche was quite limited so our property had to be marketed carefully and aggressively. The provided professional referrals, coordinated their work and supervised the work that had to be done. While other similarly situated properties sat on the market for extended periods, Diana closed a deal on ours in relatively short time. We feel fortunate to have had their representation.
  • home style iconWeston Seller, 2019
  • From the very first time we met Diana we were impressed with her superb knowledge of our town and her vast experience in real estate. She took us through the process of selling our home step by step, from discussing the plan of action, preparing the house for showings to the final steps until our house sold. She was always available and attentive to our questions/concerns, gave us the best advice through the process and helped us navigate all the hurdles that involve selling a house. We all know how stressful it is to sell a house and move, but Diana certainly made it easier for us. We would recommend Diana and her team to anybody who wants to have a pleasant experience in selling or buying a home. Thank you Diana!
  • home style iconWeston Seller, 2018
  • Diana is amiable, resourceful, reliable, responsive and knowledgeable for real estate properties in Weston. She is conscientious and devoted to her job and responsibilities. We are very happy with her staging process and preparation for sale of our home. Her son Avery is expert in photos and video development and very pleasant to work with. Their team effort is efficient and highly recommended.
  • home style iconWeston Seller, 2018
  • Our house was on and off the market for nearly 3 years. We worked with some of the top agents in Weston but it was not until Diana entered the process that we gained significant traction. She put together a coherent plan of renovations (and found great people to do them), highlighted the many virtues of the house and supported them with great photos (the house was always at the top of its peers in Zillow), followed up thoroughly with the many interested visitors, and was able to create momentum for the house even as we missed the Spring/Summer market. Above all, she is very credible: never pushy, listens attentively, and is always informed. Truly outstanding.
  • home style iconWeston Seller, 2018
  • Diana, Avery, and the rest of the Compass team were outstanding partners through the process of selling our home! Their knowledge of the local market, sensitivity to buyer desires, and willingness to work tirelessly with us to sell our home resulted in a sale in less than a week and over asking price. They have my highest recommendation!
  • home style iconWeston Seller, 2018
  • Diana Chaplin did an A+ job for us, because she was in tune with the needs of both buyer and seller--a rare skill indeed. She was able to transform needs and wants into the sale of our home, a tangible result, and made a dream match for all parties! Of course, we had many choices in selecting a Listing Agent to sell our home. Diana's rich resources, experience, insight into the Weston Market and ability to create win, win results set her apart.
  • home style iconWeston Seller, 2017
  • I contacted Diana early in the process of selling our property on the north side of the town. Although we were not ready to sell immediately, she still gave my husband and me several hours of her time, walking through each room in the house. On that very first visit, she made the most valuable suggestions of areas to change in the house, which we immediately did. Diana quickly observed areas of the home that were a must to renovate and update. Without Diana's valuable suggestions, the house would have been a struggle to sell. Our home in Weston sold in two months with multiple offers. We could not have had that success without The Chaplin Family as our agents, and we could not be happier with their services. Diana works with her son, Avery Chaplin, a unique concept in a town that is known for family, bringing together years of local real estate sales experience with fresh innovative ideas. Diana and Avery possess that valuable combination you look for in your real estate agent: professionalism combined with abundant devotion, passion, and a personal touch. It is with high praise that I recommend Diana Chaplin and Avery Chaplin. Diana, herself, "staged" each room in our home and made it spacious, open, and attractive. She offered great ideas and the house presented beautifully and perfectly for buyers. Diana and Avery were exceptionally generous in the number of "open houses" they did for our home. Diana devoted endless hours to selling our property from her first visit until the closing. Diana works quickly and efficiently to promote a good sale! Diana's strengths: * Cares and respects your property and you throughout the entire process. * extremely knowledgeable about the current market. Holds an MBA which enhances her marketing and negotiating skills. * knows the step by step process of selling a home with years of experience * Carefully and astutely advises you on where to spend money on up-dating the house * always took my phone calls or returned contacts promptly * frequently drove to our home on the spur of the moment if we had a question. Our sale went to a "bidding war" and Diana astutely guided us in our final decision, which was the best decision. Avery Chaplin is a skilled professional photographer. Importantly, Avery owns the state of the art, most up-to-date photography equipment, and he is very skilled at using all of it! The photos on our MLS web site are outstanding and professionally done by Avery. He has respect for each home he works in. Avery comes to the house with innovative idea and techniques - even using drones. Avery also advises on "the staging" of each room from a photographic perspective. He has the expertise to work with proper sunlight for both the inside and the outside of the home. He photographs each room to present an excellent perspective of spaciousness, light, color, and attractiveness for the MLS listing. He also is constantly updating photos to keep a property fresh online.
  • home style iconWeston Buyer, 2017
  • We have worked with Avery multiple times in the past four years for our homes, both buying and selling, and can say without hesitation that we are fortunate to have Avery represent us in all situations. There are three things that really stand out for Avery from other realtors. One, he takes the 'customer centric' approach completely, and always puts our interests first. Whatever our questions or needs, he responds immediately and puts in his best effort in addressing them. Whatever day or time, when we need to reach Avery, we can always count on his quick response. Two, he takes a collaborative approach and works with us in all the search and negotiation process. We really feel like a team when working with him and not 'us vs him'. Finally, he has a well balanced style between professional/confident and easy going/low key. It helps a lot to build a relationship, and not feeling transactional, which is why we have worked with him in multiple situations. We also have experience with other realtors, but most of them are very 'pushy' (i.e. they give you a feeling that they just care about getting a quick sale, and it's not about your best interest). It's refreshing to work with someone so different. Avery has our complete trust and we'd seek to work with him again in the future.
  • home style iconWeston Buyer, 2017
  • I attended several open houses and interviewed the listing agents prior to choosing Diana as the Realtor agent for selling my existing home in Weston and helping me find another, slightly larger residence in Weston. There were several criteria I was looking for in an agent.

    In working with Diana, she not only met but exceeded my expectations. Through Diana's hard work, I was able to sell my existing home and move in to my new home seamlessly, in a relatively short period of time.

    I found Diana to be deeply and practically knowledgeable about the Weston community and the different neighborhoods including proximity to schools, major highways, and those with similar families with younger children. Diana was methodical and strategic in pricing, marketing, presentation to potential buyers, and obtaining a compelling offer for the sale of my home in a relatively short period of time.

    Diana offered an even more in depth level of research and fine tuning when it came to pinpointing the new home I was going to be purchasing. Diana was an excellent communicator between all the parties involved and was a skillful negotiator in securing the new home of my choice at an excellent purchase price. Though she kept me in the loop in the process of negotiation, Diana worked tirelessly and independently to bring about the final desired result without being overly reaching to me.

    I have no reservations in recommending Diana wholeheartedly to a friend both in the sale and purchase of a home. In fact, recently, I recommend Diana to a family who was looking to purchase a home in the Lexington/Belmont area. To my delight, Diana applied her extensive knowledge , research and negotiation skills, to get an accepted offer for their favorite home in Lexington, which offered the desired features along with convenience of easy commute to work. I am confident there are many more happy endings out there with other families who have worked with Diana.

  • home style iconWeston Seller, 2017
  • We had the worst possible situation when selling our home which was contaminated by a contractor. We hired Diana due to her expertise with construction and land knowledge. Diana was totally dedicated to this project and worked tirelessly until a buyer was found. We went into this process thinking the worst and we were amazed at her marketing efforts through social media and the internet to bring so many different types of buyers into our property. Having bought and sold multiple properties in the Weston market I can say with certainty that Diana is the best in class that you will find in Weston. Totally caring, totally dedicated, hard working, professional, highly knowledgeable in all aspects can only begin to describe Diana and her talents. I would never work with another broker after working with Diana.
  • home style iconWeston Buyer, 2017
  • Diana was an excellent realtor, and is passionate about the towns, homes, and the process. Her perspective on the homes she showed us was right on. She has a very good understanding of the selling process and works to address kinks when they arise. It was easy to work with her.

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